Service charges and property law

The Charities Facilities Management Group discussed legal issues relating to service charges and property at this meeting.

Customer Satisfaction Surveys for Facilities Management

How do you know whether your f.m. is delivering what your stakeholders want?

Satisfaction surveys are a useful tool for measuring how well f.m. is delivering. By instituting regular surveys, facilities managers can report on their work, identify areas for improvement and monitor performance.

Survey tools

For office-based staff an online survey may be the easiest to complete. For volunteers, outside staff or contract staff, it may be easier to set up a paper-based survey.

Customer Satisfaction Surveys

Meeting

This Charities FM Group meeting will consider how facilities managers can best to use customer satisfaction surveys.

Adding Value to the FM role

Meeting

Our first meeting of 2017 will look at how Facilities Managers in voluntary organisations can to ‘add value’ to their charities.