Customer Satisfaction Surveys
This Charities FM Group meeting will consider how facilities managers can best to use customer satisfaction surveys.
Good facilities management can make a significant contribution to a charity's operational effectiveness. But how do you know whether your f.m. is delivering what your stakeholders want?
Satisfaction surveys are a useful tool for measuring how well f.m. is delivering. By instituting year-on-year surveys, facilities managers can identify areas for improvement and monitor performance.
This meeting will look at how Charities FM Group members are surveying their stakeholders and how they are using the results.
We reported back on the meeting in our article about Customer Satisfaction Surveys for Facilities Management.